If for any reason you need to discontinue working with me you are entitled to a refund. This refund is the total package price less the full, non-discounted price of the consultations you have already had. Full price for stand alone consultations is outlined here
If you have paid for a package but have to cancel before taking any consultations I will refund you in full. Please give minimum 2 working days notice of cancellations.
48 hour cancellation policy and missed appointments
Please give a minimum of 2 working days notice if you need to cancel your appointment. This applies whether it is a full appointment or a quarter phone support call. Failure to show up for a consultation incurs the full fee for the missed visit. Except in the case of an emergency it is not acceptable to cancel on the day.
Refunds for goods purchased directly from Anna Collins Nutrition
Refunds can be given within 30 days of purchase if the item is returned and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Downloadable software products (courses etc)
- Perishable goods (such as probiotics) being returned from outside Ireland